Frequently Asked Questions

You get benefits that make your life easier—

• CostMoxie simplifies your healthcare with easy-to-use apps tailored to you.
• Total Control that is easy to manage your personal health information for both daily and emergency needs.
• Clear Guidance that gives you actionable insights to help you make informed health decisions.
• Simplified Care that is easy to navigate today's complex healthcare system.
• Smooth Navigation for you in an increasingly complex health world.

Each application revolves around an area that you want to know more about—

• Healthcare Visits— managed visits powered by GenAI for visit preparation and question generation.
• Medication Management— tracked across refills and changes. GenAI deciphers medication comparisons & interactions.
• Records Management— personal medical record import, search and query consolidated over time from multiple disciplines. GenAI drives medical record search and explanation.
• Emergency Access— a 360 view of critical health information that can be viewed by first responders, EMTs, and emergency room personnel.

Check to make sure that you signed up with your work email that is registered with your employer. We can check if your work email is registered in your employer's CostMoxie database. Please contact support@costmoxie.com.

We built the CostMoxie applications so that they could work anywhere, anytime. The CostMoxie solution can work on a laptop, both Windows and MacOS, an Android phone, an iOS mobile phone, with exactly the same experience and capability. They are delivered by your employer.

Your CostMoxie account is secured in four ways:

• Access to the CostMoxie applications is maintained by your employer's email address and password on your computer and/or your mobile device.
• Access to change, delete or update your personal CostMoxie information is only available through your work email address and password that you created.
• Sending or displaying any of the three QR codes is under your control.
• The CostMoxie applications and your personal information are stored on Amazon's AWS, their cloud based secure data storage facility. Your Identity is securely stored and hashed.

Your contact and health information are safe with us. CostMoxie does not sell or trade your health information, email address, or any other personal details. You may receive emails as to new enhancements, updates, or asking for feedback on the applications.

Put in as much as you know; you can always add to it later. In a health emergency or crisis, some information is better than none. When ready to add more information, gather your medications supplements and contacts to easily add details to your personal healthcare records. Any information you enter in one app is synced across all your CostMoxie applications.

The amount of information and instructions you put into your CostMoxie applications is up to you. You are in control. Put in as much or as little information as you want that you feel is essential and critical. You can always add, change, or delete information at any time. The applications are designed to reflect your needs and desires, so do what is comfortable for you.

If you have lost or forgotten your password, click “Forgot Password” on the member login screen. You will receive an automated email that will allow you to reset your password. The CostMoxie team cannot see or access your password data. You can also contact support at willb@costmoxie.com if you are having problems.

You can email us at willb@costmoxie.com. We love to hear from our customers.

Thanks for your interest in CostMoxie. We appreciate hearing from our members and take their ideas and suggestions seriously. We are always looking to improve our solutions and ideas to help us better understand the needs and desires of our members. Please send us an email at info@costmoxie.com.

Your CostMoxie account will be deleted including all the data that you have entered within the next 24 hours. Your password to CostMoxie will no longer be active. Thank you for using CostMoxie.